Frequently Asked Questions
Got Questions? We've Got Answers! Dive into our FAQ Section for Clarity and Guidance.
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Why pay for email?
As a paying customer, you are at the center of our business. Email service, even with a
“free” account, has a cost. Your
life’s private details pass through email. Companies that monetize your data owe you a lot
more than a “free” account
for what they get! Here, the arrangement is clear and simple. You come first, and your
privacy is always protected.
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How do I move to Fastmail from another provider?
Smoothest migration you’ll ever have! We provide an import tool that walks you through it, a
comprehensive migration
guide, and free migration support if you need it.
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What will my new email address be?
If you have your own domain, your address can be anything @yourdomain.com. If you don’t own a
domain, you can buy one
with Fastmail. You can also choose from one of the free domains we offer, such as
yourname@fastmail.com. Fastmail offers
you hundreds of additional email addresses, so you can create new addresses at any time.
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How will I access my mail?
Use Fastmail apps on the web or on all of your mobile devices. Login at www.fastmail.com in
your web browser or download
Fastmail mobile apps on the Apple App Store or Google Play. Fastmail will also work with
your favorite email app, such
as Outlook, iPhone Mail, or Thunderbird.
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Can I share my domain with other users on my plan?
Yes. Everyone on your plan can make their own email addresses for any domain you have brought
into Fastmail and have
shared with them.
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What if I have more questions?
Visit our comprehensive help center for more details. Our support team also has all the
answers you need. Contact
support and get a response from an email specialist.